PRIVACY AND DATA POLICY

APPLICABLE TO USERS OF FLH HOTELS WHEN MAKING A RESERVATION.

Data Controller (we): 

FeelsLikeHome® will provide you, the user, with the requested service. Our identification and contact details are available on the website where you made your reservation or can be used to pose questions to us. They will also appear on the invoice that we will send to you.

User: You, who filled-in the reservation form or any other documentation related to it.

Purpose: The purpose of processing the data provided through this form is to manage the reservations made by you, user and/or to answer to the questions / requests you posed.

Legal basis:
Either the need to perform our contract with you, the user, or the need to take steps at your request prior to entering a contract, or the consent of you, the user, by ticking the box of acceptance of the Terms and Conditions, of which this Privacy and Personal Data Policy is an integral part.

Duration:

We will store the data provided by you, the user, during the time necessary for the management of the reservation you made, as well as of the accommodation services you requested. After the date of your stay, we will keep your data for internal data management. Agreeing to this, you are giving us consent to receive marketing and/or commercial information. Your data will be stored until you revoke your consent.

Data subjects different from the users:

Where you, user, provide us with personal data pertaining to a different data subject from yourself, you are responsible for such acts as well as for obtaining the respective consent of such data subjects for the provisioning of their data.

Transfer of Data: We shall not transfer personal data to a third country outside the EEA (European Economic Area).

Data Subject Rights: Data Subjects can exercise their rights of access, rectification, cancellation and opposition by sending an email or through the postal service to the contact details on our reservation website and on our invoices.

Supervisory Authority: If a data subject considers their rights affected, they can also appeal to the competent supervisory authority of the Member State concerned. More info here.