FEELS LIKE HOME HOLIDAY RENTALS

TERMS AND CONDITIONS

Applicable to all guests upon making a reservation.

ARRIVAL AND CHECK-IN

Unless otherwise agreed, check-in will be after 3:00 PM.

CHECK-IN OPTIONS: Through a voucher sent by Feels Like Home, the guest will be informed of their check-in type:

• Welcome Center (key collection): Greater LISBON and Greater PORTO. Open every day from 9:00 AM to 11:00 PM. Personalized check-in where key collection is carried out, guests have access to relevant information, and lockers are available for luggage. Guests must present identification/passports for all persons staying in the apartment.

Lisbon - Av. da Liberdade 36C, 1ºB, 1250-145 Lisbon.

Porto - Rua dos Heróis e dos Mártires de Angola 59 3º - 307, 4000-285 Porto.

Greater LISBON: After 11:00 PM, check-in will be at one of our hotels, maintaining the quality of personalized service.

Greater PORTO: After 11:00 PM, the check-in location will be arranged between both parties via phone.

• Self-Check-In: Following the digital trend of hassle-free check-in, almost all our accommodations now offer check-in via a code.

ERICEIRA, ALGARVE, AND MADEIRA

In-Person Check-In: At the accommodation door with a Feels Like Home staff member present. Guests should call 45 minutes before arriving to ensure our best service.

or

Self-Check-In: Following the digital trend of hassle-free check-in, almost all our accommodations now offer check-in via a code.

APARTMENT KEYS

One set of keys will be provided at check-in (please disregard in case of code check-in). A second set of keys can be requested for a deposit of €30 (paid in cash) and is subject to availability. The deposit will be refunded upon the return of the second set of keys on the eve of check-out or on the day of check-out along with the first set of keys at our Welcome Center (between 9:00 AM and 11:00 AM).

• Lost key - €30 (per key)
• Door opening - €100
• Emergency visit (when the responsibility is not attributable to FLH): €60

 

RULES

Appliances and/or Equipment:

If an appliance does not work, or if guests are unsure how to use any equipment in the house, they should contact the Feels Like Home team.

 

Cleaning:

The apartment will be cleaned before guests' arrival. Feels Like Home’s basic service includes a set of towels, bed linen, and some hygiene items for each reservation. Additional cleaning services and products, including changes of sheets and towels, are available for an additional fee. Guests do not need to clean the apartment at check-out but should keep it as organized as possible at check-out for Feels Like Home to welcome the next guest.

Please do not leave garbage outside the apartment door or building door. Use the street garbage bins intended for that purpose.

Pets: No pets (of any breed, size, or age) are allowed in Feels Like Home apartments. Feels Like Home reserves the right to require guests to leave the apartment without any compensation or refund of fees paid if any pets are found inside.

Smoking: Smoking is strictly prohibited in all Feels Like Home apartments. This includes all balconies, patios, terraces, and garden areas.

Furniture:

Do not make any alterations or additions to the accommodation or its contents.

Items in the Apartment:

All items found in the apartment belong to the owner and should not be moved or removed from the property during the stay. Noise law from 10:00 PM to 9:00 AM, please keep all noise to a minimum. Please do not disturb neighbors when opening or closing the apartment or building door. We do not accept reservations for illegal or immoral activities.

The guest whose name is on the booking confirmation email will be responsible for the behavior of the entire group and agrees to avoid all illegal activity. Do not invade the owner's privacy or post anything that could allow third parties to identify the property address or the owner's identity (even if such information is already public).

Guests are primarily responsible for their own safety during their stay with Feels Like Home. Guests should follow any instructions or explanations provided by Feels Like Home during check-in.

If a guest becomes aware of something during their stay that they believe to be a health and safety risk, they should immediately inform Feels Like Home. When leaving the apartment, guests should ensure they leave gas appliances off, windows closed, air conditioning, central heating, and lights off.

CHECK-OUT

If you wish to change the check-out time, please contact our team (maximum limit 11:00 AM). If you do not leave the apartment by 11:00 AM, FLH reserves the right to charge an additional night as a penalty.

ITEMS LEFT IN THE APARTMENT

Feels Like Home is not responsible for any items left inside the apartment after the guest's departure. Any belongings found in the apartment can be returned upon request. The guest is fully responsible for all expenses related to the return process of their belongings.

NUMBER OF GUESTS

Guests must indicate the exact number of people on the pre-check form. The number of guests specified in the reservation cannot exceed the number of guests specified in the accommodation. If the number of guests exceeds the limit, Feels Like Home reserves the right to require guests to leave the apartment without any compensation or refund of fees paid.

DAMAGE TO THE APARTMENT

Guests agree to pay the cost of any damage to the accommodation or its contents. The guest authorizes Feels Like Home to charge such fees to the credit or debit card provided during the reservation.

RESPONSIBILITIES

Feels Like Home's service is legally limited to the apartments and the relationship with guests during their stay. Feels Like Home is not responsible for any occurrences outside the apartment boundaries, such as (but not limited to): building cleanliness and maintenance, external noise, construction, neighbors, or any other matter not directly related to the apartment itself. The photos and descriptions of the apartments are produced by Feels Like Home and have been reviewed by the owners. Small changes to the apartment may occur concerning the photos on the website, without compromising its general condition or amenities.

Feels Like Home will not compensate guests, refund fees, or transfer guests to other apartments based on the apartment's appearance or surroundings. It is the guests' responsibility to ensure, before booking, that the area or neighborhood they choose to stay in is to their liking.

Feels Like Home is not responsible for any damage caused, directly or indirectly, that may occur during the guests' stay in the apartment, such as (but not limited to): personal injury, theft or criminal behavior, losses due to fire or misconduct, etc. The same applies to any deficiencies in the supply of gas, electricity, water, telephone, or internet.

Feels Like Home is not responsible for potential delays, accidents, losses, or schedule or fare changes related to our suppliers' services. Feels Like Home is not responsible for errors and/or omissions, false statements by third parties, disputes between a guest and a third party, or the content of external links other than the one where the reservation was made.

In the event guests do not comply with these terms and conditions, or in case of misbehavior by the guests, Feels Like Home reserves the right to require them to leave the apartment without any compensation or refund of fees paid.

UNUSUAL SITUATIONS AND LEGISLATION

This agreement is between the guest and the company Feels Like Home, which is duly authorized to provide the accommodation rental. This agreement is a license to occupy the accommodation during the agreed period. The guest is not a tenant of the accommodation and does not have exclusive possession of it. In the rare case of a reserved apartment becoming unavailable due to damage caused by a water leak, for example, or any circumstance beyond our control, Feels Like Home will not be responsible for the inconvenience caused, however, we will take all necessary steps to move the guest to an apartment with similar characteristics.

If the guest does not accept the change, the full amount (excluding costs related to the days the apartment was used by the guest, if applicable) will be refunded, but neither the owner nor Feels Like Home will be liable to the guest for any additional amount in relation to the cancellation of the reservation. Feels Like Home is not responsible for the possible theft of objects left in the apartment.

PROPERTY DAMAGE

Guests must notify Feels Like Home of any damage to the accommodation, contents, equipment, or accessories that occur during the stay, even if the guest considers the damage to be regular wear and tear and not their fault. If the guest does not notify Feels Like Home of such damages, they will be held responsible for them.

Any deductions for material damage will be charged to the credit or debit card the guest provided. The guest authorizes Feels Like Home to charge such fees to the credit or debit card provided during the reservation. The guest acknowledges that the accommodation is a home and agrees not to access any sealed cabinet or drawer and also agrees to pay a fixed fee as set out in the house rules for any violation of such a seal.

ABOUT THE TERMS AND CONDITIONS

Feels Like Home reserves the right to update its terms and conditions at any time, as necessary. It is the responsibility of the parties using the Feels Like Home service to review these terms and conditions in the event of a change before making a reservation.

By agreeing to use the Feels Like Home service, it is understood that the guest accepts any changes and that all parties will comply with those changes. These terms and conditions do not affect the guests' rights.

APPLICABLE LAW

These conditions are subject to Portuguese law. The Portuguese Courts